Our highly personable, effortless billing and collection services provide you, and your patients, with a secure and simple solution.
We offer
One point of contact
We will assign one of our experts as your single point of contact, to work seamlessly with you, as if they were one of your team.
A tailored service
We can take on your business within a matter of days, if not hours, and we use proven processes to tailor to your speciality and requirements. We provide market benchmarks and advice at no charge.
The lowest level of bad debt
Our experienced team delivers the lowest level of bad debt in the industry whilst keeping prices substantially lower than our mainstream competition.
Solutions to optimise income
As the market continues to challenge medical professional fees, we use our strong relationships in the market to work with organisations, finding pragmatic ways to optimise your income, and improve billing efficiency and effectiveness.
Same day and e-billing
Invoices are issued as soon as we have receipt of client instructions and our highly secure, e-billing capabilities enable outstanding debt to be kept to a minimum. Our software is linked to all major insurance companies, enabling us to submit invoices securely and instantly to obtain authorisation promptly.
Tailored invoicing to suit your needs
We personalise our billing processes and templates to suit you and your patients, ensuring your debtors receive all the relevant information in the appropriate format, which helps us eliminate payment delays.
CCSD coding for faster, accurate payments
Our extensive knowledge of CCSD coding rules, which are embedded in our software, allows us to advise you on optimum procedure code combinations to ensure you invoice the right fees.
Industry links accelerate payment turnaround time
Years of experience invoicing the medical insurers, embassies, national sports teams and solicitors has enabled us to build strong relationships with these organisations, helping obtain fast and accurate payment for you.
Proven credit control process
We have developed a proven credit control process to enable efficient collection in minimal time, helping us achieve the lowest bad debt in the industry.
Customer service a top priority
We have used our extensive experience of servicing the medical market to develop outstanding experience for our clients and their patients.
Electronic links to insurers
Our electronic invoicing platform links to all major insurers and notifies us immediately whether an invoice will be settled, eliminating unnecessary chasing of invoices and allowing us to focus on more valuable activities.
Extensive self-payer experience
We are experienced at dealing directly with self-pay patients or patients who receive a shortfall passed on by their insurance company. We understand the importance of providing an outstanding patient service.
Accurate and timely reconciliations
With our proven collection process, our clients rest in the knowledge that all payments are correctly allocated on the same working day as receipt.
Seamless take-on for new clients
Many clients have accumulated a level of aged or bad debt prior to using our services. Your appointed billing expert will liaise directly with existing administration staff and/or billing company to ensure that the transfer of debt is effortless and seamless.
Lowest level of industry bad debt
We take a sensitive approach to eliminate bad debt with excellent results – our clients benefit from the lowest level of bad debt in the industry, and we have been successful recovering debts that are more than 3 years old.
Access to highly reputable debt recovery service
When necessary, and with our clients’ agreement, we can call on a highly reputable debt recovery service with over 30 years industry expertise.
Real-time and personalised reporting
We’ve invested heavily in our systems to give you simple, easy access to the latest information on your billing and payment activity - whether you want an overview of your account or a detailed case-by-case analysis. This state of the art technology also helps us to provide you with regular personalised reports, and respond to any ad-hoc enquiries you may have.
Industry knowledge & benchmarks
We offer a wide range of fee advice at no extra charge. Using our industry knowledge, we can give you access to market benchmarks which can help you optimise your earnings.
CCSD coding principle advice
We specialise in CCSD coding advice, enabling us to work alongside organisations to provide you with a vast array of CCSD coding knowledge, ensuring you receive the optimal fee for treatments.